| EG01 — Portfolio of competitive products and services |
| EG02 — Managed business risk |
| EG03 — Compliance with external laws and regulations |
| EG04 — Quality of financial information |
| EG05 — Customer-oriented service culture |
| EG06 — Business-service continuity and availability |
| EG07 — Quality of management information |
| EG08 — Optimization of internal business process functionality |
| EG09 — Optimization of business process costs |
| EG10 — Staff skills, motivation and productivity |
| EG11 — Compliance with internal policies |
| EG12 — Managed digital transformation programs |
| EG13 — Product and business innovation |